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Billing & Orders Beauty Freak UAE

Billing & Orders

  • Order Status
  • Credit Card Trouble
  • Out of Stock Products
  • Partially Cancelled Orders

 

Billing & Orders

Order Status

 

How can I find the status of my order?
You can find the status of a particular order and view your order history on the order status tracking page when you sign into your account.

 

Credit Card Trouble

I am having trouble with my credit card information for my online order.
If you receive an error message related to credit card authorization, double check that the billing address on the credit card matches your account billing address, try re-entering your security code, and be sure that the card is current and valid. After validating the information you've entered and an error message is received a second time, contact customercare@beautifreak.com

 

Out of Stock Products

How do I know when an item will be restocked online?
Some pages have a ‘show your interest’ feature that lets us notify you when your product is back! If the product says "coming soon" or "temporarily out of stock," come visit us again or send an email to customercare@beautifreak.com

 

What happens to my order if an item is out of stock after my order has been placed?
If an item in your order is out of stock after your order has been placed, the out of stock item will be cancelled from your order and you will receive notification via email. All in stock items in your order will be shipped to you. If the initial order you placed met the AED 200 minimum free shipping threshold but part of your order was cancelled by Beautifreak, the order will still ship for free. If you would like to be notified when the item is back in stock, please visit the product page and sign up for the “show your interest” option. Orders that contain out of stock items will be partially cancelled.

 

Partially Cancelled Orders

What happens to my samples, sample bag or other promotional items if part of my order or entire order is cancelled?
Samples, Sample Bags and all other promotional items are shipped with merchandise orders only. If part of your order is cancelled, the Samples, Sample Bag and/or other promotional items in your order will ship with your merchandise order. If your entire order is cancelled, the Samples, Sample Bag and other promotional items will not ship because a merchandise purchase is required.

 

What happens to my shipping fee if part of my order is cancelled?
If you met the AED 200 minimum free shipping threshold when your order was placed but part of your order was cancelled by Beautifreak, the order will still ship for free.